Question 1

Where are TIMZ CO pieces made?

Accepted Answer

Every TIMZ CO piece is hand-crafted in our atelier in Sialkot, Pakistan — the historic leather capital that has supplied the world's finest houses for over a century.

Question 2

What leather do you use?

Accepted Answer

We use full-grain hides sourced from select European tanneries and finished by hand. Each piece is built to develop a personal patina over years of wear.

Question 3

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide via DHL Express, FedEx and UPS. Delivery is 4–10 business days depending on destination.

Question 4

How do I choose my size?

Accepted Answer

Refer to our detailed size guide. If between sizes, we recommend sizing up for a relaxed fit. Our concierge will help — just email atelier@timzco.com.

Question 5

What is your return policy?

Accepted Answer

Unworn pieces with original tags can be returned within 30 days for a full refund or exchange. Returns are complimentary within the EU, UK and US.

Question 6

Are taxes and duties included?

Accepted Answer

Orders shipped to the US, UK, EU, Canada and Australia are delivered DDP — all duties and taxes are calculated at checkout.

Question 7

Can I track my order?

Accepted Answer

Yes. You will receive a tracking number by email as soon as your piece ships. You can also track on our Track Order page.

Question 8

Do you offer bespoke commissions?

Accepted Answer

Selected commissions are accepted each season. Please contact our concierge to discuss specifications, leadtime and pricing.