Worldwide Delivery
Shipping Policy
Last updated: June 2026
United States
5–7 business days
DHL Express / FedEx Priority
Canada
5–8 business days
DHL Express
United Kingdom
4–7 business days
DHL Express
Europe (EEA + Switzerland)
5–9 business days
DHL Express
Australia & New Zealand
6–10 business days
DHL Express
GCC (UAE, KSA, Qatar, Kuwait, Bahrain, Oman)
5–8 business days
DHL Express
Rest of world
7–14 business days
DHL Express
1. Processing time
Orders are dispatched within 48 hours of confirmation from our Sialkot atelier, Monday to Friday excluding Pakistan public holidays. Made-to-measure and personalised pieces require 10–14 days of additional atelier time; the lead time is shown on the product page.
2. Shipping rates
- Free express shipping on all orders over $300 USD (or local equivalent).
- Below $300, a flat express rate of $25 USD applies, calculated at checkout.
- Remote-area surcharges levied by carriers, where applicable, are absorbed by us.
3. Duties, taxes and DDP
Orders shipping to the US, UK, EU, Canada, Australia, New Zealand and the GCC are sent DDP (Delivered Duty Paid) — all import duties and taxes are calculated and collected at checkout, so nothing further is owed on delivery. Orders to other destinations ship DAP; the recipient is responsible for any local import duties charged by customs.
4. Tracking
A tracking link is emailed as soon as your parcel is collected by the carrier. You can also track at any time from Track Order. A signature is required on delivery for all orders over $250 USD.
5. Address accuracy
Please double-check your shipping address at checkout. We can amend an address before dispatch by emailing atelier@timzco.com with your order number. Once a parcel has been handed to the carrier, address changes are subject to the carrier's fees and cannot always be guaranteed.
6. Failed delivery and returns to sender
If a parcel is returned to us because the recipient was unreachable, the address was incorrect, or local duties were refused (on DAP shipments), we will contact you to arrange re-shipment. Re-shipment costs and any duties incurred are payable by the customer.
7. Lost or damaged parcels
If your parcel is delayed beyond the estimates above, or arrives damaged, contact us within 7 days of the expected delivery date. We will open a carrier investigation and, where the parcel is confirmed lost or damaged in transit, dispatch a replacement or issue a full refund.
8. Restricted destinations
We currently cannot ship to destinations under international sanctions or where local regulations restrict the import of leather goods. The list of supported countries is shown at checkout.
9. Questions
For shipping queries please email atelier@timzco.com — please include your order number.