TIMZ•CO

No Risk

Returns Policy

Last updated: June 2026

We stand behind every piece that leaves our atelier. Unworn pieces with original tags may be returned within 30 days of delivery for a full refund or exchange. This policy is offered in addition to your statutory rights (including the 14-day right of withdrawal under EU Directive 2011/83/EU and the Consumer Contracts Regulations 2013 in the UK).

1. How to return

  1. 01Email atelier@timzco.com with your order number to initiate a return.
  2. 02We'll send you a prepaid DHL label (EU, UK, US, Canada, Australia) within one business day. For other regions we will reimburse standard tracked-shipping costs on receipt.
  3. 03Drop the parcel at any DHL pick-up point in its original packaging, with all tags and the dust bag enclosed.
  4. 04Your refund is processed within 5 business days of receipt, to the original payment method.

2. Condition of returned pieces

Returned pieces must be unworn, unwashed, free of marks, scents and pet hair, and accompanied by their original tags, dust bag and packaging. We reserve the right to refuse a return or apply a fair handling fee where these conditions are not met.

3. Exchanges

You may exchange for a different size or colour of the same piece subject to availability. If the new piece is of a different price, we will refund or charge the difference. Exchanges are shipped at no additional cost.

4. Refunds

Refunds are issued to the original payment method within 5 business days of receipt. Depending on your bank, funds typically appear within a further 3–10 business days. Original shipping fees (where charged) are refunded only when the return is the result of an error on our part or a defective product.

5. Faulty or incorrect items

If your piece arrives faulty or you receive the wrong product, contact us within 14 days of delivery with photographs. We will arrange a free return and dispatch a replacement, or issue a full refund including any shipping costs.

6. Final sale

Personalised and made-to-measure commissions, monogrammed pieces, and items marked "final sale" cannot be returned or exchanged except where faulty.

7. Duties & taxes on returns

On DDP shipments, we will request a refund of import duties from the carrier where applicable; this may take 4–8 weeks. On DAP shipments, customers are responsible for recovering import duties from their local customs authority.

8. Contact

Need help? Contact our concierge or email atelier@timzco.com with your order number.